Frequently Asked Questions

Find answers to common questions about our emergency services

We've compiled answers to the most frequently asked questions about APATKAAL's emergency response services. If you don't find the answer you're looking for, please don't hesitate to contact us.

Emergency Response Services

Will the company provide an ambulance and notify the family?

Yes, the company's policy is to provide ambulance services and notify the family only in the case of a fatal road accident. If a person is involved in an accident and their injuries are confirmed to be fatal, an ambulance will be dispatched if required, and the family will be informed promptly.

Important Note: This service is specifically designed for life-threatening situations where immediate medical intervention is critical.

What are the things involved in fatal road accident?

The individuals involved in the road accident sustain severe injuries, often to vital areas of the body like the head, chest, or abdomen. Common fatal injuries include traumatic brain injuries, spinal cord injuries, internal bleeding, broken bones, and organ failure.

Medical Response: Our team is trained to handle these critical situations and coordinate with emergency medical services.

Will the ambulance take me to the hospital of my choice?

Yes, users can choose any hospital or drop-off location. You get to fill in pick-up and drop-off details on our web platform, giving you full control over your destination.

Service Coverage & Insurance

Does Apatkal provide medical insurance?

No, Apatkal is an emergency service company whose primary motive is to provide ambulance services during fatal injuries and notify family members. We focus on immediate emergency response rather than insurance coverage.

What We Do Provide:

Emergency response coordination, ambulance dispatch, family notification, and accident management services.

Does Apatkal charge a fee for Ambulance Service?

No, we do not charge per-use fees for ambulance services. However, you need to pay a subscription fee to access Apatkal's emergency response network.

Subscription Benefits: Our subscription model ensures 24/7 access to emergency services without additional charges per incident.

Will Apatkal pay for the hospital bill?

No, Apatkal will only cover the ambulance service costs. Hospital bills, medical treatments, and other healthcare expenses are the responsibility of the patient or their insurance provider.

Service Operations

How quickly does Apatkal respond to emergencies?

Our average response time is under 5 minutes. We maintain a network of strategically located emergency response units to ensure rapid deployment when every second counts.

What areas does Apatkal cover?

We currently provide services across major cities in India, with plans to expand our coverage. Our service areas include urban centers and major highways where emergency response is most critical.

Is Apatkal available 24/7?

Yes, our emergency response center operates 24/7, 365 days a year. We understand that accidents can happen at any time, and our team is always ready to respond.

Technical Support

How do I activate my Apatkal service?

After subscribing, you'll receive access credentials to our web platform. Simply log in, complete your profile setup, and you'll be ready to use our emergency services.

What information do I need to provide during registration?

We require basic contact information, emergency contact details, vehicle information, and your preferred service plan. This helps us provide faster and more effective emergency response.

Can I update my information after registration?

Yes, you can update your information anytime through your online account. Keeping your information current ensures we can provide the best possible emergency response service.

Still Have Questions?

If you couldn't find the answer you're looking for, our support team is here to help.

By email: apatkalindia@gmail.com

By phone: 18005709696

Visit our website: https://apatkal.in